<!DOCTYPE html>
<html>
<head>
    <meta charset="utf-8">
    <title>Support Request Received</title>
</head>
<body>
    <h2>Thank you for your support request</h2>
    <p>Ticket ID: {{ $ticket['ticket_id'] }}</p>
    <p>We received your request and will contact you within 2 business hours at {{ $ticket['phone'] }} during {{ ucfirst($ticket['contact_time']) }}.</p>
    <p>Email: {{ $ticket['email'] }}</p>
    <p>Restaurant: {{ $ticket['restaurant_name'] }}</p>
    <p>Issue: {{ $ticket['issue_type'] }}</p>
    <p>Description: {{ $ticket['description'] }}</p>
    <p>Best regards,<br>{{ config('app.name') }} Support Team</p>
</body>
</html>
